Customers may access CTI's trained Support Technicians either by purchasing an Annual Technical Support Plan (recommended) or by paying hourly on an "as-needed" basis. Here are the included benefits in purchasing
an Annual Technical Support Plan:
- Unlimited "Priority Level" Access to our AltiGen Certified
Technicians during normal business hours via phone, fax, Email or remote
access (after-hour support is an available option)
- Automatically Receive Software Service Packs, Field Alerts and Technical
Bulletins when they are released.
- 25% Discount on Labor Charges for On-Site Service Calls (save $45
per hour!)
- 15% Discount on AltiGen "Administrator" and "User"
Training Classes offered by AltiTraining.
- Budget Support Costs in Advance - No unexpected bills and an Economical
Alternative to Hourly Billing.
Choose the Annual Technical Support Plan That is
Right For You!
$39 Per Month
Per AltiGen Board |
Rate with Remote Access software Installed on AltiGen Server or “CTI Support Certified” System Administrator on Staff. Includes: Unlimited E-Mail, Telephone and Remote Access Support during Normal Business Hours. |
$4 Per Month
Per IP Extension |
Rate for IP Extensions installed on the LAN or WAN |
After Hours Support: Support Agreement customers receive after hours
support at the normal hourly rate without overtime charges. However, you
can extend your support agreement to include after hours telephone and
remote support for just $10 per month, per board!
Customers without an Annual Technical Support Plan in place shall be
charged at a rate of $45 per quarter hour. After hours support requires a $500 set up charge per incident and $67.70 per quarter hour. If customer purchases an Annual Technical Support Plan within 10 days of being billed for support services, then CTI Support will credit a protion of such amount towards the purchase of an Annual Technical Support Plan. (Please note: CTI Support now requires pre-payment for this service in the form of a two-hour retainer.)
Please fill this form out completely, sign where noted, and return to CTI Support with your payment. All customers must have their Technical Support Agreement approved by CTI Support management before they are able to access the services of our technical support personnel -- please plan in advance.