CTI Support is a Priority Award winning Technical Support Team of AltiGen Certified Engineers, available to you and your customers via e-mail, telephone and on-line remote access. In addition to troubleshooting system issues, the CTI Support Technical Support Team reassures customers that they are operating their AltiGen equipment with the optimal design and configuration, while making our best effort to protect your customer’s system investment. We help identify changing business demands for new features, functionality, products and services. Additionally, we offer guidance in making purchase, upgrade and deployment recommendations that dealers can pass along to their customers.
CTI Support Annual Support Agreements are sold on an annual basis. CTI Support provides regular technical support services Monday through Friday, 8:30am to 5:30pm, Mountain Time. For those who need after-hours support, CTI Support offers a full-time support option (24/7) in addition to our regular support rates.
For one-time and short term support needs, CTI Support also offers a support retainer as an option.
Customers who enroll with CTI Support quickly realize that our technical support team becomes a part of their organization without the enormous expense of having Certified Telephony Technicians on staff or helps to level peaks in customer support demands. CTI Support can act as your support arm or come along side of your existing technical team to provide level 1, level 2 or level 3 support assistance. We also can provide assistance in the installation of customer software service packs, selected upgrades and technical bulletins to keep your customer’s system operating at peak efficiency.
Contact CTI Support today by calling (888) 258-4778, Option #2, or email CTI Support. We are glad to explain how CTI Support will benefit your organization and to provide you with an estimate for our services.